WHO WE ARE
We are an award-winning independent insurance broker. Relationships are vital to what we do, so that you trust us to make the right decision to give you peace of mind. We don’t use call centres, just friendly, caring and trusted one-to-one advisors. We were founded in 2012 by Director, Dale Collett, who brought with him over 25 years of experience in the industry. The company has grown rapidly to over £3.2 million worth of business on our books with over 500 happy clients.
We have won Broker of the Year in the prestigious West Midlands Insurance Institute Awards in recognition of our commitment to providing the very best service. We were extremely proud of this which endorsed our philosophy – We have no desire to be the biggest broker, just the best.
We offer face to face, friendly, trusted advice which will save you time and money to give you peace of mind. Unlike automated internet insurance providers, we get to know you and understand your needs. Our experts have a deep knowledge of the market and understand how to get the best deal for your individual needs. We also take the time to explain to you the importance of policy clauses, conditions and warranties, something we continue to find many of our competitors fail to do.
OUR PURPOSE (WHY)
To keep our promises so that we build ‘a sense of belonging’ and a Gravity community: – our Team, our clients, and our suppliers.
OUR CORE VALUES
- We cultivate TRUST with our clients, suppliers, and each other
- We always act in our CLIENTS BEST INTERESTS – every role, every day
- We have a bias for ACTION. We are a team of doers. When faced with uncertainty, we make a decision and move ahead. Our deadlines are real and our actions must be timely. We always do what we say we are going to do.
- TENACITY. We never ever give up.
- We rely on INITIATIVE. Our team is comprised of independent intelligent individuals. Each employee owns their own work and takes responsibility for the results. We expect and reward autonomy.
- We CHALLENGE ways of working with each other. The best ideas come from debates. Our culture welcomes the outspoken and unconventional.
- We SUPPORT EACH OTHER and all behave in line with the agreed set of behaviours.
- HONESTY. We always confront the brutal truths. The truth is always heard.
- AUTHENTICITY. We are always true to ourselves and we practice what we preach.
- PACE. We do not overly deliberate. We act quickly but do not hurry.
Our Promises to our Clients
Easy to understand ‘Down to earth’ advice
We are committed to giving our clients hands-on, personal advice and guidance in a friendly, ‘down to earth’ manner. We strive to de-mystify insurance, providing our clients with what they need in a language they can easily understand.
Experienced Knowledgeable Advisors
As a Corporate Chartered Broker, we strictly control the quality of the advice we provide to ensure we always meet your needs.
Commitment to ‘hands-on’ service
We are committed to ‘doing what we say we are going to do’. We strictly control our service levels and hand pick our team, ensuring each individual is firmly committed to our service standards and our ‘hands-on’ style of service.
We will take personal responsibility for all of your communications with us, ensuring you are regularly updated throughout.
Re-invest in resources
For our clients, we will continue to re-invest in the business to further strengthen our team and our operation.
Broad range of Services
We have always positioned ourselves as a ‘one stop shop’ for risk related advice i.e. more than Insurance Broking. We continue to build relationships with associated service providers to assist our clients with extended services.
We listen and learn to our clients to make continuous improvements to the business.
We will not compromise on the quality of our advice or our standards.
We have Service Level Agreements which will be rigorously enforced. Our clients are all unique and require different services from us. As such, we have defined 3 service tiers to support our clients. Within these service tiers, bespoke service plans are available.
We will always protect your personal information.
Listen and Learn
We welcome your feedback to improve how we operate. We will also say sorry when we have made a mistake and work tirelessly to avoid any reoccurrences.
Gravity Risk Services Ltd is a Chartered Insurance Broker, accredited by The Chartered Insurance Institute (CII). This demonstrates our commitment to professionalism – by recognising and reinforcing standards of knowledge, capability and ethical practice throughout our organisation
Chartered Insurance Broker status is an exclusive title, only awarded to firms which meet rigorous criteria relating to professionalism and capability. All Chartered Insurance Brokers commit to the CII’s Code of Ethics, reinforcing the highest standards of professional practice in their business dealings.
This award highlights the benefits of using our team of trusted advisers. All qualified in the Chartered Insurance Institute examinations, they make sure that we can deliver the very best advice to give you peace of mind. You get simple, down to earth advice at Gravity Risk Services.
Dale Collett, director and founder of Gravity Risk Services, who holds the individual Chartered Insurance Broker title, says that securing Chartered Insurance Brokers status is a landmark “We have always prided ourselves on being thoroughly professional in everything we do, and to receive external recognition in this way is a major step forward for our business. As Chartered Insurance Brokers, we are signalling our commitment to the highest levels of service provision for our customers.”
To date, less than 200 firms across the UK have achieved Chartered status, indicating that this is a highly exclusive award reserved for the leading firms of the broking industry.
Dale added “This award, allied with our excellent results in our recent compliance audit, shows that we’re not just about growth, but about delivering the highest quality service for our customers too.