WEST MIDLANDS

  • Gravity Risk Services Ltd, 11 New Road,Stourbridge, West Midlands, DY8 1PH

  • 0121 270 5809

  • info@gravityriskservices.co.uk

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Complaints
It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong on occasion and if this occurs, we are committed to resolving matters promptly and fairly. Please refer to our Complaints Procedure at the first instance.

Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website, www.financial-ombudsman.org.uk.

We are also required to inform you of the availability of the Online Dispute Resolution (ODR) platform to assist you if we are unable to resolve your complaint. However, this service will refer your complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly. More information is available on their website .

Our Fans!

Aaron-Davies

“Being in the recycling industry, insurance has always been difficult but Gravity Risk Services Ltd made it incredibly simple. They gave me a breakdown of all my current policies and more importantly told me what I was and was not covered for, improving my cover but also reducing my overall insurance costs. ”

AARON DAVIES • MANAGING DIRECTOR, THE RAW MATERIAL COMPANY LTD
Matt-Green

“Dale has always been professional and ethical in his dealings with ourselves, he truly understand the value of long term partnerships. He is open to new ways to increase efficiencies and ultimately create a business which will provide the highest level of client services possible. I would highly recommend Dale as a long term partner for your business”

MATT GREEN • CHIEF EXECUTIVE, IDEX CONSULTING
Claire Lawton

“Dale has an excellent approach in his work and took time to explain details in an appropriate way. I would recommend Dale without hesitation and would trust he would provide an excellent, professional support to any business”

CLAIRE LAWTON • CHAIRMAN, PEOPLE AND PEOPLE
Tracey Stephenson

“Gravity Risk Services Ltd take a hands-on approach in understanding our business and our needs. Their knowledge and experience is important to us and gives us the peace of mind that our assets are suitably protected, the Gravity Risk Services Ltd team are always quick to assist us”.

TRACEY STEPHENSON • MANAGING DIRECTOR, STAYING COOL
Jessica-Spencer

“Gravity Risk Services Ltd provided us with invaluable support & guidance since becoming our Insurance Brokers midway through our policy year at a time when we were faced with a difficult and complex claim, we would highly recommend their services.”

JESSICA SPENCER • COMMERCIAL MANAGER, YANG SING LTD

“I couldn’t recommend Gravity Risk Services Ltd enough!!! The quality of service and care I have received cannot be questioned. Communication has been so easy and honest, the regular updates and informative advice has been second to none. I have to give a huge mention to Adam Harris, who has gone above and beyond in all his duties regarding arranging and setting up my policies, all due diligence, his communication, his wealth of knowledge and in general just his hard work comparing policy details, cover and chasing up any potential claims we are entitled too.

One very happy customer”

SIMON BROOKS • COMPANY DIRECTOR, The Anchor Inn

“We have been working with Helen since 2006 when arranging Insurance cover for our first care home. Since then we have grown and diversified our business, and Helen has assisted us and adjusted our insurance cover to ensure that our requirements continue to be met. We have been impressed that she takes the time to understand our business and as a result is able to react effectively and obtain competitive premiums when challenges arise. We would recommend Helen and Gravity Risk Services Ltd to other customers.”

SHEM SINGH • DIRECTOR, Careview Services Ltd

“For many years we have used Helen Dunlop at Gravity Risk Services Ltd as a broker for all our insurance needs. They have given us great service and have taken the headache and stress out of dealing with insurers whether it’s making a claim, general advice or renewing our policies.”

GILES BENDIG • MANAGING DIRECTOR, Finepoint Broadcast Ltd

“We use Gravity Risk Services Ltd for our commercial and van fleet insurance and can highly recommend them for finding us the most competitive cover after negotiating with leading insurers.  Gravity Risk Services Ltd offer a more personal touch where we know that any questions or queries will get responded to promptly which is often not the case with some larger companies.” 

Director of an eCommerce business

“I have worked with Helen Dunlop for a number of years to arrange our commercial and fleet insurance. Helen and her team are always quick to respond to queries or policy amendments. I have peace of mind that our insurance policies accurately reflect the needs of our charities.”

MATTHEW WILLIAMS • FINANCE DIRECTOR, The Welland Trust

“The CIPP have worked with Gravity Risk Services Ltd for the last 5 years and personally I can’t recommend them highly enough. In this day and age of being a number or anonymous, the care and attention we receive across a large portfolio of insurance risks is dealt with personally, professionally and with great attention to detail.

Pros and cons of cover are put forward objectively allowing clear decision making going forward. A particular thanks to Helen Dunlop where on instances responses and actions have been resolved outside of working hours – though she’ll hate me for saying that..”

KEN PULLAR • CEO, CIPP & IPP Education Ltd

“We really appreciated that Adam went out of his way to find out our exact requirements and source a first rate product at an excellent price. We now feel we have peace of mind that we are adequately covered. Many thanks”

LLOYD STACEY, Riverside House, Stourbridge

‘Thank you to the team for your efficiency, it’s always such a pleasure dealing with the lovely staff at Gravity Risk Services 😊’

Director of a Manufacturing business

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