OUR PURPOSE

Our purpose is our reason why we exist. It is our mission and our common cause. It drives every decision we make every day.

To keep our promises so that we build ‘a sense of belonging’ and a Gravity community: – our Team, our clients, and our suppliers.

OUR CORE VALUES

  • We cultivate TRUST with our clients, suppliers, and each other
  • We always act in our CLIENTS BEST INTERESTS – every role, every day
  • We have a bias for ACTION. We are a team of doers. When faced with uncertainty, we make a decision and move ahead. Our deadlines are real and our actions must be timely. We always do what we say we are going to do.
  • TENACITY. We never ever give up.
  • We rely on INITIATIVE. Our team is comprised of independent intelligent individuals. Each employee owns their own work and takes responsibility for the results. We expect and reward autonomy.
  • We CHALLENGE ways of working with each other. The best ideas come from debates. Our culture welcomes the outspoken and unconventional.
  • We SUPPORT EACH OTHER and all behave in line with the agreed set of behaviours.
  • HONESTY. We always confront the brutal truths. The truth is always heard.
  • AUTHENTICITY. We are always true to ourselves and we practice what we preach.
  • PACE. We do not overly deliberate. We act with speed but do not hurry. We work efficiently and effectively to ensure we do the ‘job right’ and the ‘right job’.

OUR PROMISES TO OUR CLIENTS

Easy to understand ‘Down to earth’ advice
We are committed to giving our clients hands-on, personal advice and guidance in a friendly, ‘down to earth’ manner. We strive to de-mystify insurance, providing our clients with what they need in a language they can easily understand.


Experienced Knowledgeable Advisors
As a Corporate Chartered Broker, we strictly control the quality of the advice we provide to ensure we always meet your needs.


Commitment to ‘hands-on’ service
We are committed to ‘doing what we say we are going to do’. We strictly control our service levels and hand pick our team, ensuring each individual is firmly committed to our service standards and our ‘hands-on’ style of service.


Take Responsibility
We will take personal responsibility for all of your communications with us, ensuring you are regularly updated throughout.


Re-invest in resources
For our clients, we will continue to re-invest in the business to further strengthen our team and our operation.


Broad range of Services
We have always positioned ourselves as a ‘one stop shop’ for risk related advice i.e. more than Insurance Broking. We continue to build relationships with associated service providers to assist our clients with extended services.


Quality Controls
We listen and learn to our clients to make continuous improvements to the business.

We will not compromise on the quality of our advice or our standards.


Personal information
We will always protect your personal information.


Listen and Learn
We welcome your feedback to improve how we operate. We will also say sorry when we have made a mistake and work tirelessly to avoid any reoccurrences.

Check out our Products

Products

Our Fans!

“Being in the recycling industry, insurance has always been difficult but Gravity made it incredibly simple. They gave me a breakdown of all my current policies and more importantly told me what I was and was not covered for, improving my cover but also reducing my overall insurance costs. ”

AARON DAVIES • MANAGING DIRECTOR, THE RAW MATERIAL COMPANY LTD

“Dale has always been professional and ethical in his dealings with ourselves, he truly understand the value of long term partnerships. He is open to new ways to increase efficiencies and ultimately create a business which will provide the highest level of client services possible. I would highly recommend Dale as a long term partner for your business”

MATT GREEN • CHIEF EXECUTIVE, IDEX CONSULTING

“Dale has an excellent approach in his work and took time to explain details in an appropriate way. I would recommend Dale without hesitation and would trust he would provide an excellent, professional support to any business”

CLAIRE LAWTON • CHAIRMAN, PEOPLE AND PEOPLE

“Gravity take a hands-on approach in understanding our business and our needs. Their knowledge and experience is important to us and gives us the peace of mind that our assets are suitably protected, the Gravity team are always quick to assist us”.

TRACEY STEPHENSON • MANAGING DIRECTOR, STAYING COOL

“Gravity provided us with invaluable support & guidance since becoming our Insurance Brokers midway through our policy year at a time when we were faced with a difficult and complex claim, we would highly recommend their services.”

JESSICA SPENCER • COMMERCIAL MANAGER, YANG SING LTD

“I couldn’t recommend Gravity Risk Services Ltd enough!!! The quality of service and care I have received cannot be questioned. Communication has been so easy and honest, the regular updates and informative advice has been second to none. I have to give a huge mention to Adam Harris, who has gone above and beyond in all his duties regarding arranging and setting up my policies, all due diligence, his communication, his wealth of knowledge and in general just his hard work comparing policy details, cover and chasing up any potential claims we are entitled too.

One very happy customer”

SIMON BROOKS • COMPANY DIRECTOR, The Anchor Inn

“We have been working with Helen since 2006 when arranging Insurance cover for our first care home. Since then we have grown and diversified our business, and Helen has assisted us and adjusted our insurance cover to ensure that our requirements continue to be met. We have been impressed that she takes the time to understand our business and as a result is able to react effectively and obtain competitive premiums when challenges arise. We would recommend Helen and Gravity Risk Services to other customers.”

SHEM SINGH • DIRECTOR, Careview Services Ltd

“For many years we have used Helen Dunlop at Gravity as a broker for all our insurance needs. They have given us great service and have taken the headache and stress out of dealing with insurers whether it’s making a claim, general advice or renewing our policies.”

GILES BENDIG • MANAGING DIRECTOR, Finepoint Broadcast Ltd

“We use Gravity Risk Services for our commercial and van fleet insurance and can highly recommend them for finding us the most competitive cover after negotiating with leading insurers.  Gravity offer a more personal touch where we know that any questions or queries will get responded to promptly which is often not the case with some larger companies.” 

Director of an eCommerce business

“I have worked with Helen Dunlop for a number of years to arrange our commercial and fleet insurance. Helen and her team are always quick to respond to queries or policy amendments. I have peace of mind that our insurance policies accurately reflect the needs of our charities.”

MATTHEW WILLIAMS • FINANCE DIRECTOR, The Welland Trust

“The CIPP have worked with Gravity Risk Services for the last 5 years and personally I can’t recommend them highly enough. In this day and age of being a number or anonymous, the care and attention we receive across a large portfolio of insurance risks is dealt with personally, professionally and with great attention to detail.

Pros and cons of cover are put forward objectively allowing clear decision making going forward. A particular thanks to Helen Dunlop where on instances responses and actions have been resolved outside of working hours – though she’ll hate me for saying that..”

KEN PULLAR • CEO, CIPP & IPP Education Ltd

Discounts for referrals

Qualify for 20% commission rebate off your next new product purchased by giving the name of a company you know who have at least 10 employees together with a contact name and email address.

How can we help?

Do you have an insurance query we can help with?

GET IN TOUCH