OUR PURPOSE
Our purpose is our reason why we exist. It is our mission and our common cause. It drives every decision we make every day.
To keep our promises so that we build ‘a sense of belonging’ and a Gravity Risk Services Ltd community: – our Team, our clients, and our suppliers.
OUR CORE VALUES
- We cultivate TRUST with our clients, suppliers, and each other
- We always act in our CLIENTS BEST INTERESTS – every role, every day
- We have a bias for ACTION. We are a team of doers. When faced with uncertainty, we make a decision and move ahead. Our deadlines are real and our actions must be timely. We always do what we say we are going to do.
- TENACITY. We never ever give up.
- We rely on INITIATIVE. Our team is comprised of independent intelligent individuals. Each employee owns their own work and takes responsibility for the results. We expect and reward autonomy.
- We CHALLENGE ways of working with each other. The best ideas come from debates. Our culture welcomes the outspoken and unconventional.
- We SUPPORT EACH OTHER and all behave in line with the agreed set of behaviours.
- HONESTY. We always confront the brutal truths. The truth is always heard.
- AUTHENTICITY. We are always true to ourselves and we practice what we preach.
- PACE. We do not overly deliberate. We act with speed but do not hurry. We work efficiently and effectively to ensure we do the ‘job right’ and the ‘right job’.
OUR PROMISES TO OUR CLIENTS
TRUST
We cultivate trust with our clients through listening, learning, and advising. We provide trusted impartial advice that will keep your business secure and protected in the face of the many challenges businesses experience.
KNOWLEDGE
Our advice is given by a team of knowledgeable experienced advisors. As a Corporate Chartered Broker, we strictly control the quality of the advice we provide to ensure we always meet your needs.
HANDS ON
Your time is precious. Let us handle the boring stuff. We are committed to 'doing what we say we are going to do'. We ensure each of our advisors is firmly committed to our service standards and our 'hands-on' style of service.
PERSONAL TOUCH
1-2-1 advice and support. We are committed to giving our clients hands-on, personal advice and guidance in a friendly, 'down to earth' manner.
VALUE
We get the right price for the right product with the right insurer… for you. We reinvest in our resources for our clients and will continue to re-invest in the business to further strengthen our team and our operation.
OUR PROMISE TO OUR INSURERS
COMPETENCE
We have a knowledgeable, experienced team. Our experts have a deep knowledge of the market and know how to quickly adapt to changing market conditions.
RELATIONSHIPS
We have built strong two-way relationships with insurers. We have set high standards for their delivery of service, just as they have with us.
GROWTH
We are committed to achieving year on year double digit growth.
QUALITY
We take pride in the quality of our risk information and risk selection. We hold Chartered Insurance Broker status under the CII (Chartered Insurance Institute), meaning that we uphold extremely high standards in all aspects of our work.
CONTINUITY
We work to support our insurer partners for the long term, ensuring that we work in harmony to deliver a consistently high level of service, suitability of pricing and quality of product, appropriate and adaptive to the needs of an individual or business.
What is our business purpose?
Every business has a purpose. With Christmas 2021 just around the corner, we have decided to reflect on what makes Gravity Risk Services, truly ‘us’! For the past two years, things have been very different.
Our Fans!
“Being in the recycling industry, insurance has always been difficult but Gravity Risk Services Ltd made it incredibly simple. They gave me a breakdown of all my current policies and more importantly told me what I was and was not covered for, improving my cover but also reducing my overall insurance costs. ”
“Dale has always been professional and ethical in his dealings with ourselves, he truly understand the value of long term partnerships. He is open to new ways to increase efficiencies and ultimately create a business which will provide the highest level of client services possible. I would highly recommend Dale as a long term partner for your business”
“Dale has an excellent approach in his work and took time to explain details in an appropriate way. I would recommend Dale without hesitation and would trust he would provide an excellent, professional support to any business”
“Gravity Risk Services Ltd take a hands-on approach in understanding our business and our needs. Their knowledge and experience is important to us and gives us the peace of mind that our assets are suitably protected, the Gravity Risk Services Ltd team are always quick to assist us”.
“Gravity Risk Services Ltd provided us with invaluable support & guidance since becoming our Insurance Brokers midway through our policy year at a time when we were faced with a difficult and complex claim, we would highly recommend their services.”
“I couldn’t recommend Gravity Risk Services Ltd enough!!! The quality of service and care I have received cannot be questioned. Communication has been so easy and honest, the regular updates and informative advice has been second to none. I have to give a huge mention to Adam Harris, who has gone above and beyond in all his duties regarding arranging and setting up my policies, all due diligence, his communication, his wealth of knowledge and in general just his hard work comparing policy details, cover and chasing up any potential claims we are entitled too.
One very happy customer”
“We have been working with Helen since 2006 when arranging Insurance cover for our first care home. Since then we have grown and diversified our business, and Helen has assisted us and adjusted our insurance cover to ensure that our requirements continue to be met. We have been impressed that she takes the time to understand our business and as a result is able to react effectively and obtain competitive premiums when challenges arise. We would recommend Helen and Gravity Risk Services Ltd to other customers.”
“For many years we have used Helen Dunlop at Gravity Risk Services Ltd as a broker for all our insurance needs. They have given us great service and have taken the headache and stress out of dealing with insurers whether it’s making a claim, general advice or renewing our policies.”
“We use Gravity Risk Services Ltd for our commercial and van fleet insurance and can highly recommend them for finding us the most competitive cover after negotiating with leading insurers. Gravity Risk Services Ltd offer a more personal touch where we know that any questions or queries will get responded to promptly which is often not the case with some larger companies.”
“I have worked with Helen Dunlop for a number of years to arrange our commercial and fleet insurance. Helen and her team are always quick to respond to queries or policy amendments. I have peace of mind that our insurance policies accurately reflect the needs of our charities.”
“The CIPP have worked with Gravity Risk Services Ltd for the last 5 years and personally I can’t recommend them highly enough. In this day and age of being a number or anonymous, the care and attention we receive across a large portfolio of insurance risks is dealt with personally, professionally and with great attention to detail.
Pros and cons of cover are put forward objectively allowing clear decision making going forward. A particular thanks to Helen Dunlop where on instances responses and actions have been resolved outside of working hours – though she’ll hate me for saying that..”
“We really appreciated that Adam went out of his way to find out our exact requirements and source a first rate product at an excellent price. We now feel we have peace of mind that we are adequately covered. Many thanks”
‘Thank you to the team for your efficiency, it’s always such a pleasure dealing with the lovely staff at Gravity Risk Services 😊’
Discounts for referrals
Qualify for 20% commission rebate off your next new product purchased by giving the name of a company you know who have at least 10 employees together with a contact name and email address.