To keep our promises so that we build ‘a sense of belonging’ and a Gravity community: – our Team, our clients, and our suppliers.
OUR CORE VALUES
- We cultivate TRUST with our clients, suppliers, and each other
- We always act in our CLIENTS BEST INTERESTS – every role, every day
- We have a bias for ACTION. We are a team of doers. When faced with uncertainty, we make a decision and move ahead. Our deadlines are real and our actions must be timely. We always do what we say we are going to do.
- TENACITY. We never ever give up.
- We rely on INITIATIVE. Our team is comprised of independent intelligent individuals. Each employee owns their own work and takes responsibility for the results. We expect and reward autonomy.
- We CHALLENGE ways of working with each other. The best ideas come from debates. Our culture welcomes the outspoken and unconventional.
- We SUPPORT EACH OTHER and all behave in line with the agreed set of behaviours.
- HONESTY. We always confront the brutal truths. The truth is always heard.
- AUTHENTICITY. We are always true to ourselves and we practice what we preach.
- PACE. We do not overly deliberate. We act with speed but do not hurry. We work efficiently and effectively to ensure we do the ‘job right’ and the ‘right job’.
OUR PROMISES TO OUR CLIENTS
Easy to understand ‘Down to earth’ advice
We are committed to giving our clients hands-on, personal advice and guidance in a friendly, ‘down to earth’ manner. We strive to de-mystify insurance, providing our clients with what they need in a language they can easily understand.
Experienced Knowledgeable Advisors
As a Corporate Chartered Broker, we strictly control the quality of the advice we provide to ensure we always meet your needs.
Commitment to ‘hands-on’ service
We are committed to ‘doing what we say we are going to do’. We strictly control our service levels and hand pick our team, ensuring each individual is firmly committed to our service standards and our ‘hands-on’ style of service.
We will take personal responsibility for all of your communications with us, ensuring you are regularly updated throughout.
Re-invest in resources
For our clients, we will continue to re-invest in the business to further strengthen our team and our operation.
Broad range of Services
We have always positioned ourselves as a ‘one stop shop’ for risk related advice i.e. more than Insurance Broking. We continue to build relationships with associated service providers to assist our clients with extended services.
We listen and learn to our clients to make continuous improvements to the business.
We will not compromise on the quality of our advice or our standards.
We have Service Level Agreements which will be rigorously enforced. Our clients are all unique and require different services from us. As such, we have defined 3 service tiers to support our clients. Within these service tiers, bespoke service plans are available.
We will always protect your personal information.
Listen and Learn
We welcome your feedback to improve how we operate. We will also say sorry when we have made a mistake and work tirelessly to avoid any reoccurrences.